You will have access to a doctor rapidly in case of an emergency and other cases within two working days. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery. People involved in your care will give you their names and ensure that you know how to contact them. The surgery should be well signposted and the doctors' or nurses' names indicated on their surgery doors.
We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than 20 minutes in the waiting room without receiving an explanation for the delay.
You have the right to see your health records, subject to limitations in the law. These will be kept confidential at all times.
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